Instructor-Led Online Course

This course is designed to give an in-depth overview of mortgage servicing key responsibilities and components. The course is designed for new servicing recruits or any support staff who have been absent from the industry for a significant period of time.

What it's about

During this course participants will cover the complete life cycle of a mortgage loan, from the first boarding of the loan on the servicing system to the final payoff and release of the mortgage lien. This course will also cover hot topics in the industry today and upcoming proposed legislation.

Class Schedule

Wednesdays, October 4, 11, 18 and 25, 2017
2:00 p.m. - 4:00 p.m. ET
View Education Calendar

By the end of the course students will be able identify the tasks that are required to service a mortgage loan, describe loan file documentation and communication requirements set by investors or regulators.

Classes consist of four/2-hour classes with instructors delivered through the Academy Learning Management System.

Learning Goals and Objectives:

Upon completion of the course, students will be able to:

  • Define the role of servicing and servicing staff
  • Understand the complexities of escrow account management
  • Recognize best practices in serving the customer
  • Describe the necessary loan file documentation requirements for servicing a loan
  • Work with delinquent borrowers and understand options for borrowers in imminent danger of default


  • New servicing recruits
  • Anyone needing a refresher after an extended absence from the industry


  • Have a basic understanding of servicing tasks and responsibilities
  • Identify loan file documentation
  • Comfortably converse with delinquent customers and describe their options

Program Agenda

Session One - Topics

  • The Mortgage Lending Process
    • Traditional Mortgage Servicing
    • Default Mortgage Servicing
  • Players in the Lending / Servicing Process
  • New Regulations and compliance

Session Two - Topics

  • Case Study Review of Documentation
  • Borrower information (completed 1003)
  • Verification of borrower identity
  • Promissory Note
    • Essential language/clauses
  • Security Instrument (mortgage or deed of trust)
    • Essential language/clauses
  • Riders/Addendums to the Promissory Note and/or Security Instrument
    • Essential language/clauses
  • Title Insurance Policy
  • Current Hazard Insurance Policy
  • Flood Zone Determination
  • Current Flood Insurance Policy, if applicable
  • Property Tax Information (payee, amount, due date(s)
  • Mortgage Insurance Policy or Certificate
    • Payment history and all file documents/information from previous servicer(s), if applicable

Session Three - Topics

**Loan Administration

  • Loan Administration Responsibilities and Core Functions
  • Collateral Management and Escrow Account Management
  • Cash Management

Default Loan Administration

  • Early Delinquency Intervention and Collections
  • Foreclosure Prevention – Loss Mitigation
  • Bankruptcy
  • Foreclosure
  • REO

Session Four - Topics

  • Mortgage Servicing Rights
  • Invest Reporting
  • CFPB National Servicing Standards

Tuition & Registration

The course is $600 per person. Tuition includes all course materials. Upon successfully completing the course, students will earn an industry-recognized certificate of completion.