Ellie MaeSupport

Ellie Mae Support: Customer Care for the Life of Your Business

Support on Demand

Whether you have a question about how the software works or need technical support with a particular issue, all of the resources you need are at your fingertips!

In-Product Help

In-Product Help

The first place to look is right in your software! Just click the Help button in the top right-hand corner of your screen for our in-product support guide.

Online Knowledge Base

Online Knowledge Base

The next place to check is our online Knowledge Base. With hundreds of how-to and technical articles as well as links to our Encompass Documentation Library and User Forum, you can find the answer to almost any question.

Learn moreGo to Knowledge Base

If you can't find what you need in our in-product or online resources, we have a great tech support team here to help!

Please note that you must be current on your software maintenance to take advantage of our support resources.
Learn how to reinstate your contract.



Online Chat

Connect with a support technician right away via online chat!

When you contact us, please be sure to have your Client ID on hand.

Email Us

Email Us

Send our team an email.

When you contact us, please be sure to have your Client ID on hand.